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I have requested a refund. How long does it take to process?

It can take up to 30 days for a refund to be processed during the annual renewal process.

Related FAQs

  • If you're a vet whose circumstances have changed and you would like to change your registration category, then you can do this online in the 'My Account' area as part of your annual renewal.

    Alternatively, and outside of the annual renewal period, you can download the relevant Change of Category Form.

    Please note, if you change your category after 30 April you will need to pay a proportion of the fee for your previous registration category as well as the fee for the category you are changing to.

    Please click here to view the change of category fees table.

    If you have a Direct Debit set up you will need to change your category before 22 March to ensure your Direct Debit can be recalculated in time for the 1 April deadline.

    All changes of category must be approved by a member of the Registration Department and may take up to three working days to be approved. You will receive confirmation by email once you can proceed with your payment and again once your category has been changed.

    Please note, if you have been listed as 'non-practising' for 12 months or longer, you will also need to produce confirmation of your good standing. A certified translation of the certificate (or letter) will also be required if it is not issued in English.

    Please do not hesitate to contact the Registration Department if you have any queries regarding your change of category.