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I am having issues paying online with my card registered overseas. What can I do?

Please note you only have 3 attempts on the same card. 

If you are unsuccessful after 3 attempts, please try again using an alternative card. 

 

Related FAQs

  • You should pay your annual renewal fee online via the ‘My Account’ area. Once you have logged in and completed your annual renewal form, you may go straight to the ‘Online payment’ area. You may make your payment using a Visa debit or credit card, or MasterCard.

  • This indicates that you have no fee to pay. Either your practice may already have paid your fee, or your fee may have been collected by Direct Debit. This may also be due to a previous credit you had on your account.

    If in doubt, please check with your practice or contact the RCVS Finance Department on 020 7202 0722 or [email protected].

  • Once you have submitted your payment you will be taken to a 'Payment Confirmation' page which will also display the email address to which a payment confirmation email has been sent.

    Payment receipts are also available in 'My Account', in the 'Receipts tab'.

  • If your employer is paying your fee and you have a direct debit set up, please go to RCVS My Account and unlink your Annual Renewal fee from the direct debit.  

    We will send reminders about each fee instalment to the email address we have on your record, but it will be your responsibility to ensure the remaining balance is paid.  

  • Some members have been experiencing payment issues with VISA cards and some Alliance & Leicester cards. 

    Please note you only have 3 attempts on the same card.  If you are unsuccessful after 3 attempts, please try again using an alternative card. 

    Please note the address of the debit or credit card being used must match the billing address the RCVS hold on your record (this is normally your correspondence address), or your payment will fail. This is for your security and in line with recent changes to UK banking regulations.

    Before making your payment you have the opportunity to check and amend the billing address we hold for you, please ensure all address fields are completed or your payment can not be processed.  If you are using an overseas address, you don’t have a postcode or zip code, please populate it with 00000.