Our policies and procedures

**Class 5 – Our policies and procedures: Current written protocols, policies and procedures for delivering our services and responsibilities**.
Class of information	Link to information	Cost
Human resource policies	Diversity and Inclusion statement	Free on website
Information and Data policies	Accessing information policy Privacy policy Cookie policy Accessibility	Free on website
Customer service	Our service promise Complaints about the College	Free on website
Internal guidelines, instructions and manuals	Case Examiner Group decision-making guidance Preliminary Investigation Committee decision-making guidance Disciplinary Committee Procedure Guidance Code of Conduct for Council and Committee members Practice Standards Handbook	Free on website
Complaints or concerns about the RCVS	Complaints about the College – our policy	Free on website