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ViVet Design Thinking Webinar: Innovating your clients veterinary experience


Date: Wednesday 8th June 2022

Opening times: 12:30pm & 7:00pm

Venue: Online - Zoom


These hands-on webinars are aimed at enabling veterinary professionals to use design thinking principles for tackling challenges and problems within their everyday practice.

There will be three (webinar 2 will have a lunch-time and evening session available) interactive webinars commencing from March 2022 covering the following topics:

  • Webinar 1: Design Thinking - Manage client expectations, prototype session, Thursday, 31 March from 12:30pm.
  • Webinar 2: Design Thinking - Innovating your clients veterinary experience, Wednesday, 8 June from 12.30 pm and 7 pm
  • Webinar 3: Design Thinking -Making client interaction skills seen as a valuable investment for both employee and employer alike? Thursday, 21 September from 12.30 pm

If you would like to find out more and register your attendance, please visit the webinar booking page here.

Register to attend

Information about the second webinar session

Webinar two: Innovating your clients veterinary experience

Practical guidance on the first ‘Empathy' design thinking step - how to capture what clients think and feel?

A teach-in for veterinary teams, showing how to capture insight from clients, including:

  • How to create and run a client survey ‘almost for free’ !
  • How to run surveys and stay on the right side of GDPR regulations
    Using Zoom as a client research tool
  • How to explore conversations with clients around a particular topic you want to innovate around

You will have access to a developed a mock-up case study to work with during the teach-in, which is how to innovate and redesign the vet waiting room experience.

This could be useful for:

For anyone who wants to capture direct insight from clients about any aspects of vet practice that they are planning to change.

Register to attend

Webinar enquiries

Should you have any queries or questions relating to ViVet, please contact the ViVet Innovation Team.

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