Quality improvement

Video

• Quality improvement (15:00) 
  Pam Mosedale, Quality Improvement Clinical Lead at RCVS knowledge, explains what QI is and introduces practical techniques to implement it in your workplace. 

Articles and blogs

• Good practice culture - great job satisfaction (4 min) - Silver-MacMahon, H. MSc, RVN
  Helen, an RCVS Knowledge Champion and founder of Being-Human Consulting, explores how supportive leadership boosts teamwork, efficiency, and staff retention.  

• How can leaders enhance safety culture? The importance of leadership for patient safety in corporate culture  (5 min) - Rayner, A. BVM&S MSc PSCHF MRCVS 
  An exploration of how corporate leaders can build the trust and psychological safety necessary for high-level patient care. 

• Building a safety culture in practice - a whole team approach (10 min) - Turner, M. BVSc MRes MRCVS 
  RCVS Knowledge examines how shared leadership at all levels can empower teams to implement positive changes when they can see a better way of working.   

• Why just culture matters: a safer system for quality improvement (5 min) - Silver-MacMahon, H. MSc, RVN
  Highlights the importance of a just culture, showing how teams can learn from events safely, without fear of blame or negative consequences. 

• What matters to you: conversation guide for leaders (PDF) (8 min)
  Adapted by RCVS Knowledge from the Institute for Healthcare Improvement framework, this guide supports leaders in introducing the ‘Joy in Work’ concept. It helps teams identify workplace frustrations and collaborate on solutions 

Podcasts

• Getting your team on board to deliver quality improvement (40:00) 
  Shobhan Thakore, Clinical Lead for the Scottish Quality and Safety Fellowship Programme, discusses strategies to engage your team, fostering deeper involvement and ownership of QI initiatives.  
  Transcript: Getting your team on board to deliver quality improvement (PDF) (32 min) 

• RCVS Knowledge: quality improvement boxset (25:00)   
  Pam Mosedale BVetMed MRCVS, chair of the RCVS Knowledge Quality improvement advisory board, chats to Vet Now National Surgical Lead Professor Williams about how effective systems enhance communication in practice.  

• The Knowledge Sessions: improvement not disapproval - quality improvement in veterinary regulation (25 min) 
  RCVS CEO Lizzie Lockett explores how QI brings diverse skills and personality types together, emphasising the importance of the right culture for team leadership and collaboration. 
  Transcript: The Knowledge Sessions: improvement not disapproval - quality improvement in veterinary regulation (PDF) (26 min) 

Other resources 

• RCVS Knowledge - Quality Improvement boxset, episode 3: communication, meetings and journal clubs 
  The third episode of the RCVS Knowledge Quality Improvement boxset provides practical resources on communication, teamwork, meetings, and learning from events - all essential to building a supportive leadership culture.