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Feedback and concerns

We aim to provide a high-quality, accessible, and responsive service. If you feel we haven’t met this standard, we want to hear from you so we can learn and improve.

This page explains how to raise a concern or share feedback about the RCVS, and where to go if your concern is about a veterinary professional.

Concerns about a veterinary professional or care received

If you’re concerned about veterinary care, or the conduct or professionalism of a veterinary surgeon or veterinary nurse, choose the appropriate option below to get started.

If you are a veterinary professional:
How to raise a concern about a vet or vet nurse

If you are a member of the public:
How to raise a concern about a vet, vet nurse, or care

Raising a concern about the RCVS

You can raise a concern if you feel the RCVS has not met the standard you expect. This might include: 

  • Delays or poor communication
  • Incorrect or unclear information
  • The behaviour of RCVS staff or Council members
  • How a matter was handled administratively

Concerns about staff

If your concern relates to an RCVS staff member:

  • Where possible, raise the issue directly with them first
  • You may also ask to speak to their head of department

If the issue remains unresolved, please contact:

Lisa Hall, Director of Human Resources
Email: [email protected] 
Tel: 020 7202 0716

Concerns about Council members

Concerns about members of the RCVS Council or Veterinary Nurses Council should be sent to: 
The RCVS President
Email: [email protected]
Tel: 020 7202 0761

Concerns about RCVS activities

Comments or concerns about RCVS activities, including the administrative handling of a concern, should be directed to: 
Clare Paget, Registrar
Email: [email protected]
Tel: 020 7202 0718

Please note:
The RCVS cannot discuss the outcome of a complaint about a veterinary professional. These decisions are made independently by the statutory committees. Appeals against Disciplinary Committee decisions can only be made to the Privy Council.

General feedback or compliments 

If you'd like to share a compliment or provide general feedback, we want to hear from you. We use all feedback - positive or negative - to maintain the highest standards and improve our services where required.

Please contact Lizzie Lockett, Chief Executive: [email protected] 

Website feedback

If you’d like to share feedback about this website:

Other enquiries

For all other enquiries, please visit our Contact us page to find the most appropriate team or department.

If you prefer to write to us, our address is:
Royal College of Veterinary Surgeons
1 Hardwick Street
London EC1R 4RB

What happens next?

  • We’ll acknowledge your complaint or feedback within three working days
  • If a full response isn’t possible within that time, we’ll explain why and let you know when to expect one