Meet the PSS assessors

Alice Duvernois BVetMed MRCVS

Alice spent her first 10 years in France, followed by a seven-year detour in the USA before she made the move across the pond, qualifying from the Royal Veterinary College in 2004.

Alice has worked in small animal practices in Hong Kong, London and Sussex in both the private and charity sector, but always with a special interest in surgery and diagnostic imaging. She developed a passion for management and business after taking the role of Senior Veterinary Surgeon for the People’s Dispensary for Sick Animal (PDSA) Hospital in Brighton. 

Alice has run her veterinary consultancy business for five years now, and has worked with a variety of organisations including veterinary start-ups, tech companies and PR agencies. 

She lives in Brighton with her husband Ross and their two boys and Margot, their rescue Staffie. Outside of work, she enjoys spending time with family and friends, staying fit and travelling.

Emma Robinson BVM&S MRCVS 

After graduating from Edinburgh University in 1991, Emma worked in mixed practice in Wiltshire before focussing on companion animals. She continued to work as an assistant in small animal practices including spells in a referral hospital and the PDSA.

In 1997 she built and ran a new practice in Christchurch, Dorset, selling it as a thriving business in 2003 when she moved to Scotland. Over the last 17 years Emma has worked in many practices in northeast Scotland, both as locum and full time assistant.

Throughout her veterinary career she has been passionate about teaching and enabling people in the profession to achieve their goals. From 2013 to 2017 she lectured in Veterinary Nursing and Animal Care at North East Scotland College.

Outside of work Emma loves to spend time with her family and two rescue dogs, walking in the glorious Aberdeenshire countryside.

Emma has joined the Practice Standards Scheme (PSS) because she wants to help practices achieve the accreditation and support them in showing their clients just how good they are.

Renay Rickard RVN

After starting work in a mixed practice in mid-Cornwall as a YTS trainee, Renay qualified as a veterinary nurse in 1989 from Bicton College.  Renay has worked within the same practice and worked her way up, from head nurse to practice manager, practice owner and now as part of the director team.  During that time, she was responsible for the management of the PSS within the practice, which is now based over six sites and employs around 120 team members.

Along with her registered veterinary nursing qualification, Renay also holds the Certificate in Veterinary Practice Management (CVPM) awarded by the Veterinary Management Group (VMG), has a level 7 extended Diploma in strategic leadership & management, and holds Chartered Manager status.

Renay was a board member of the VMG between 2016 and 2019 and was president of the VMG in 2017 and 2018. During her time as a VMG board member, Renay was a representative on the Practice Standards working party which developed the new scheme, and the new awards. Renay’s main responsibility was to work on the criteria that involved the ‘Team’. “We worked hard to ensure that the perception that the PSS was a “tick box” exercise would be changed across the industry, and that would be seen as a tool to ensure and improve the quality of care for all stakeholders.” During this time she was also a member of the RCVS Schedule 3 Working Party and chair for the VN Futures career progression working party.

During her career Renay has been an internal verifier & lecturer for Duchy College where she previously held a place on the Land Based Advisory Group as an employer representative.

Renay is a past President of the Cornwall Veterinary Association – the first RVN to take up an officer position of which she is very proud.

Having taken her business through the Practice Standards Scheme (PSS) across small animal, farm animal & equine, including some awards, Renay is keen to visit and support all types of practices, but particularly small animal practices. Her main interests are practice management, particularly strategic management & team development – in particular the development of RVNs and their role development within the team.

In her free time, Renay enjoys walking with her three-legged Australian shepherd ‘X’ and is part way through a mission to complete the Cornish coast path with two other veterinary colleagues. Renay also has a passion for live music and festivals, which are a great way for her to enjoy some downtime away from her busy working life.

Sally Stockton BVSc CertAVP MRCVS

Sally is a Liverpool graduate, and other than a short period in industry and education, has worked mainly in mixed practice as a small animal vet, in the North of England. This included a spell in the charity sector which developed her interest in feline medicine and cat-friendly practice. This led her to opening a small cat-only practice, which she ran as a sole practitioner for several years, introducing her to practice standards and the benefits it brought to the successful running of a new start-up.

She joined the Practice Standards Scheme (PSS) as an assessor when the new scheme started and has been assessing since 2016. She particularly enjoys meeting the different practice teams and helping them through the accreditation process, which she appreciates can be quite daunting.

She lives on the edge of the beautiful Yorkshire Dales with her farm vet husband. Their five sons have flown the nest and have been replaced at home by a small flock of sheep, hens, a cat and a border terrier who likes to pose as a sheep dog. In her spare time, she enjoys audio books, Pilates, playing golf and socialising with family and friends.

Charles Thursby-Pelham MA VetMB CertEP MRCVS

Charles qualified from Cambridge in 1987. After a brief period in mixed practice, he worked as an equine veterinary surgeon for ten years and gained a Certificate of Equine Practice. He then returned to mixed practice, before settling in small animal practice, where he developed a special interest in veterinary dentistry.  

Charles ran his own small animal practice for 14 years and during that time his practice was accredited three times as a Small Animal General Practice.

In 2014 he sold the practice to his assistant, and it has continued to thrive as an independent. Since then, Charles has worked as a locum in many practices.

Charles is married with three children. He enjoys riding, skiing, cycling and going for long walks with his labrador, Pepper.

Rudo Ruvangu BVSC(Hons) MRCVS - East

Rudo graduated from the University of Zimbabwe and worked in mixed practice there before attaining her MRCVS by examination in 2Rudo graduated from the University of Zimbabwe and worked in mixed practice there before qualifying as a Member of the Royal College of Veterinary Surgeons (MRCVS) by examination in 2002. She moved to the UK and worked in a variety of independent, corporate and charity small animal practices in England and Scotland. 

Rudo's keen interest in animal welfare and behaviour led her to work as a lead shelter veterinarian at a large animal charity in Cambridgeshire for many years, attaining her Post-Graduate Certificate in Shelter Medicine from the University of Florida in 2016. She continued to work part-time as an online tutor on the UF Shelter Medicine Programme and has also worked in the research/laboratory sector. Most recently, Rudo has been a clinical director at a busy small animal practice in London, providing clinical and operational leadership during a period of transition.

Concurrently, she worked as a central-support medical quality manager for a large veterinary corporate group, helping and supporting veterinary practice teams to drive forward the clinical quality improvement agenda.  In 2024 she was selected as a highly commended runner-up in the RCVS Knowledge Champion Awards for her work on corporate-wide clinical audit.

Outside of work Rudo enjoys tending her allotment, spending time with her family and all manner of dance-exercise.

Lindsay Hawkins RVN - West

Although born in the UK, Lindsay grew up in the United States. Her veterinary career began in 1997 in Houston, Texas, when she started working in an animal clinic at the weekends and during school holidays. On her return to the UK in 2001, and after a brief spell in banking, she began her veterinary nursing training and qualified as a Registered Veterinary Nurse (RVN) in 2006. 

Lindsay worked in the same small animal veterinary hospital in Bristol for over 20 years, where she had several roles, including clinical coach, deputy head nurse, head nurse, and latterly deputy practice manager. This meant she was heavily involved with PSS preparation, H&S management, clinical management and various other HR related duties. 

Having been involved in many Practice Standards Scheme (PSS) assessments over her years in practice, Lindsay knows what it’s like to be on the ‘other side’. She joined the assessment team in 2022 to help practices improve clinical standards and work towards best practice via the PSS. She really enjoys supporting veterinary teams, who work so hard to provide exceptional veterinary care in increasingly tricky circumstances and who deserve recognition for their efforts. 

When not at work, Lindsay enjoys spending time with her family, which includes Loki, a ginger and white domestic short hair who rules the roost (and lives up to his name!). She loves travelling and experiencing new cultures, both near and far, although her most favourite trip would be spent walking on the west coast of Scotland with her husband and sons. 

Terry Oomerjee BVSc MRCVS - South

Having worked in the UK motor industry for nearly three years, Terry decided a change of direction was needed. He graduated from The University of Sydney in 2003, returning to the UK to take up a mixed practice role in West Sussex.

Mixed practice allowed exposure to many sides of veterinary life and it was here that Terry first became aware of the benefits of the Practice Standards Scheme (PSS). Overcoming some initial inertia in the practice, he guided them to PSS accreditation.

After 12 years here, it was time to move on. Terry moved to Qatar to work in a small animal clinic in Doha for five years. Having a senior role and experience of PSS, changes were made under the guidance of the PSS to bring improvements to reflect RCVS standards.

Moving back to the UK at the very moment the country was entering its first Covid lockdown provided challenges. He locumed in Dorset, Somerset and Wiltshire before joining the PSS Assessor Team, whilst still being clinical.

He very much enjoys meeting new veterinary teams during PSS assessments, bearing in mind that the assessment is not about fault finding, but highlighting what practices do well and discovering what they can change to improve even further.

When not at work Terry enjoys spending time with family, running, reading and travel.

Sally Stockton BVSc CertAVP MRCVS North (see bio under Review Group members)

Sophie Aylett BVSc MRCVS

Sophie graduated from Liverpool in 2006 and immediately started work at the People’s Dispensary for Sick Animals (PDSA) in Birmingham. Having learnt to quickly develop her consulting skills, she moved to a mixed two vet practice in rural Herefordshire. Deciding that mixed practice was where her interests lay, her next job was in a large practice in Shropshire where she was able to spend mornings consulting and operating, and afternoons out on farm or horse yards. A short stint of locum work all over the country gave Sophie the chance to work in several different types of practices, always with her Australian Shepherd dog, Bruce, in tow.

After four years in mixed practice, the opportunity arose to open her own practice on her husband’s arable farm. Since the area was already inundated with small animal and equine practices, Sophie decided to open a farm animal practice using the best of the practice management tools she had seen other practices use whilst being a locum. Although leaving mixed practice was a difficult decision, the chance to set up, own and run a busy farm animal practice has been very enjoyable and challenging.

Having been through the Practice Standards Scheme (PSS) with her own practice, Sophie is passionate about promoting the it to other vets. With her mixed practice background, she is happy to visit all types of practices that want to reach Core and General Practice Standards, and is keen to learn and share best practice protocols.

When not working, Sophie enjoys reading, walking with her husband and two dogs, and playing the piano. In the future, she is contemplating working towards a qualification in practice management.

Claire Baber RVN 

Claire started her veterinary career as a student in 1999 working in a mixed practice, she then went on to qualify as a Registered Veterinary Nurse (RVN) in 2005.

Intrigued with referral work, Claire moved into a large referral centre in the Midlands shortly after qualifying. This was where Claire spent the next 18 years of her career, progressing into management in 2009 as clinical nurse manager. Claire completed her Institute of Leadership and Management (ILM) qualification in 2010 and then went on to complete her Certificate in Anaesthesia and Critical Care in 2011.

Passionate about developing others, Claire moved into education in 2022, working as an examiner and assessor whilst continuing clinical work as a locum. During this time Claire developed her qualifications further in education and as an assessor and Internal Quality Assurer (IQA).

With a keen interest in veterinary management, Claire was offered a directorship with the Veterinary Management Group in 2022, where she continues helps others in the industry to learn, share and grow.

Claire has a passion for making positive changes to animals’ lives. She believes this can be achieved by helping grow a well-educated, empowered team. Claire’s referral work led her to find her love for quality and standards, and she joined the RCVS in 2024 as a Practice Standards Scheme (PSS) assessor.

Claire has a young family, who keep her on her toes and test her leadership skills on a daily basis. They have two ponies called Pepsi and Patch who bring so much fun to their lives. Claire also loves long walks with her dog Barley and a sneaky pub lunch to follow.

Amy Brown RVN 

Amy is a qualified veterinary nurse with over a decade of experience. She has dedicated her career to animal health and welfare, and more recently has enjoyed the flexibility and variety of carrying out emergency and critical care work as a locum.

Amy is also a qualified marine biologist with a deep passion for marine life and conservation. She also enjoys volunteering for Help the Street Animals of Morocco, which is a charity dedicated to giving vital treatment, neutering and vaccinations to street dogs and cats in Morocco. Growing up as a farmer’s daughter, she developed a strong connection to nature and a love for animals from an early age.

Outside her professional life, Amy is married and blessed with a wonderful daughter, along with two adorable cats that complete our family. In her spare time, Amy loves tending to my garden, traveling and scuba diving.

Richard Byrne BVetMed MRCVS

Richard graduated from the Royal Veterinary College, London in 1988 and joined West Bar Veterinary Hospital, a mixed practice in Banbury, Oxfordshire where he is now a Partner, Director and Head of Companion Animal Care.

Most of his work involves first opinion small animal veterinary medicine and surgery with occasional visits to calving cows and sick sheep. He has spoken at conferences in the UK and abroad on a range of issues from parasite control in small animal practice to the clinical pathology of ratites, and taken occasional forays into scientific publishing.

He has a keen interest in the use of and integration of information technology in general practice and has practical experience in computer programming, database and web technologies.

When not at work Richard enjoys music, playing both the keyboard and saxophone. He is involved with the local community and enjoys spending time with his family. 

David Donovan BVSc MRCVS

David graduated from the University of Liverpool in 2012 and remained in his home city of Liverpool to start working as an assistant vet in a Vets4Pets small animal practice.

In November 2013, the opportunity arose to become a partner and open a new Vets4Pets practice. One of the first milestones the team wanted to achieve was to become an RCVS-accredited practice on the Practice Standards Scheme (PSS). Since then, the practice continued to grow and now has 18 colleagues.

In 2018, David completed his Postgraduate Certificate in Small Animal Surgery and he is currently studying towards a Certificate in Veterinary Business Management. He spent two years as a member of the Vets4Pets Joint Venture Council, working with practice partners and the Vets4Pets Support Office to grow and progress the business.

When not working or studying, David likes to travel and spend his down time in sunnier climates.

Susan Edwards BSc(Hons) BVMS MRCVS

Susan qualified from Glasgow Vet School in 1999 and proceeded to spend five years undertaking mixed practice in Herefordshire. In 2004 she took the step into small animal practice and progressed to clinical director of a clinic in Northamptonshire.

Following this, Susan became a locum veterinary surgeon, gaining experience in a wide variety of clinics, then a technical advisor for a veterinary pharmaceutical company, before settling into a role as a senior veterinary clinician within the charity sector.

Susan lives in Herefordshire, enjoys walking her springer spaniel, swimming and skiing.

Victoria Fyfe RVN

Victoria started her nursing career in 2002 as a Veterinary Care Assistant (VCA) at Prince Bishop’s, a small animal hospital in County Durham. She went on to qualify and register in 2009.

Victoria continued to work at her local practice and obtained the role of head nurse, throughout this time she oversaw multiple RCVS Practice Standards Scheme (PSS) assessments.

Victoria’s practice was one of the first to trial and be assessed under the new PSS and was the first practice to gain outstanding in all 6 PSS awards.

In 2018 Victoria moved into a central support role and now supports practices as they prepare for their PSS assessment in her role as Practice Standards Manager for VetPartners.

In 2021, she joined the RCVS Knowledge Quality Improvement Advisory Board.

Victoria has a passion to help practices strive for excellence and in doing so, deliver the best possible care for patient, clients and the team.

In her spare time Victoria enjoys playing netball, baking sweet treats for the guys in practice and has as soft spot for sheep - you’ll find some rather round spoilt pet sheep at home.

Carlos Matos RVN 

Born in Portugal, Carlos graduated as a veterinary nurse in 2011. In 2015, Carlos relocated to the UK, where he spent seven years in clinical practice, steadily advancing through various roles to head nurse. With a strong background in veterinary practice leadership and management and a commitment to continuous improvement, Carlos has also been an active member of the Clinical Governance Committee and currently serves as a Clinical Improvement Advocate.

Carlos is also the Clinical Services Manager at CVS Group plc since 2022. In this role, he leads the Practice Standards Scheme (PSS) across multiple divisions, working closely with external stakeholders to maintain the highest standards of care. He coordinates communications related to practice standards, ensures full legal compliance in the medicines area, and provides all the necessary support to over 500 practices, fostering a culture of excellence and accountability.

Carlos was also a board member of the Portuguese Veterinary Nurse Council (Associacao dos Enfermeiros Veterinarios Portugueses – AEVP) from 2021 to 2023. In this role, he performed various functions, including setting requirements related to the conduct of veterinary nurses, establishing discipline and conduct rules, and many other responsibilities related to the veterinary nurse profession in Portugal, with the goal of regulating and dignifying the profession.

Outside of work, Carlos enjoys spending time with his partner and their two pets, a mini-sausage dog and a sphynx cat, loves travelling and spending time with friends.

Rachael Katy Orton BMus Hons RVN 

Initially starting a professional career as a cellist, Katy fell in love with the veterinary world after volunteering at veterinary practices in the Cayman Islands. On her return to the U.K. she began her veterinary nursing training at Harper Adams University and qualified as an Registered Veterinary Nurse (RVN) in 2012. 

Katy has worked at many different practices and quickly developed an interest in management as well as a love for animal welfare. Katy also has a passion for the rescue world and has worked at many charitable organisations. Her current role is managing the Blue Cross Rehoming, Advice and Behaviour Unit in Sheffield. Alongside these passions, Katy has also been heavily involved in veterinary nursing education and especially enjoys helping students develop practical skills and prepare for the Professional Discussion element of the veterinary nursing program.  Katy has a keen interest in quality assurance and especially loves examining.

Outside of work, Katy has two rescue dogs and in her spare time she runs a charity that rescues and rehomes blind and partially-sighted dogs. She was recently awarded a Points of Light Award for her voluntary work in this area.

Anne Lawson BVMS MRCVS 

Anne graduated from the University of Glasgow in 1994. She has worked in a variety of practices from rural to city centre, branch surgery, a veterinary hospital, mixed practice locations and charity work abroad. Recently, Anne held a senior veterinary position in a small animal practice managing both medical, surgical and acupuncture caseload, as well as developing a management and leadership role within the practice.

Anne is trained and experienced in quality systems and auditing. In this role she has conducted International Standard certification audits in the UK and Europe. She also holds Health and Safety qualifications and is a technical member of the Institute of Occupational Safety and Health (IOSH). As a quality, health and safety practitioner, she was a director of a business delivering management consultancy expertise to veterinary practices and to a diverse range of other industries.

Anne has recently been health and safety advisor to the Practice Standards Scheme, involved in the latest revisions of the Standard and is also a member of the Review Group.

Anne is passionate about the Scheme and the benefits it brings to practice. Regularly amazed by the time and effort practices put into their assessments and their dedication to continual improvement, she is also heartened to see that PSS is now viewed as a positive enhancement to practice life rather than a tick box exercise. She is looking forward to seeing the Scheme continue to grow and develop in coming years.

She is author of the British Small Animal Veterinary Association (BSAVA) Manual of Veterinary Nursing “Principles of Health and Safety”, published in May 2020.

Anne is currently team lead in the development of an Aberdeen outreach for Street Vet.

Outside work Anne can be found outdoors, being defeated at games by her 11-year-old son and husband, walking the family labrador or riding one of her beloved horses.

Bridget Taylor BVMS MRCVS

Bridget qualified from the Royal Dick Veterinary College, Edinburgh University in 1984. After five nomadic years comprising a research project in Botswana, a year as a demonstrator in large animal medicine at Edinburgh and working as a locum, UK wide and in New Zealand, she joined the Wright and Morten Veterinary Practice in Macclesfield, Cheshire.

She remained at Wright and Morten until August 2021. The practice expanded to form three separate departments - farm animal, equine and small animal.  By 2013, Bridget was one of two partners in the farm team, having undertaken two terms as managing partner for the whole practice.  The practice was purchased by IVC Evidensia in 2019.

The practice engaged early on with the Investors in People Standard and Veterinary Hospital recognition scheme and subsequently gained accreditations for all its departments/ premises under the Practice Standards Scheme (PSS). Bridget’s particular passions in her leadership role were to support, develop and empower team members, encouraging collaboration and sharing of ideas within the team and between practices. She felt that becoming a PSS assessor in 2021 was a natural progression from her practice role.

Bridget was a director of XLVet UK 2013-18 and chairman of the XLFarmcare North Veterinary Delivery Partnership 2013-2021. She was a member of the British Cattle Veterinary Association board 2019-2024 and the Moredun Foundation board 2015-2024. Her two children have both finished at university, freeing up more of Bridget’s time for road biking, travel, folk music, and some further study towards an MSc in International Animal Health at Edinburgh (graduated July 2023).

Liz Troman RVN 

Liz qualified as a veterinary nurse in 1996 and went on to work in a variety of practices, ranging from small independent practice right up to a large charity hospital. During this time she developed an interest in education and training. This led to varied positions, across a number of years in the education sector as an assessor, lecturer, Internal Quality Assurer (IQA) and External Quality Assurer (EQA) of Veterinary Nursing Education.

In 2012, after attaining an MSc in Animal Manipulation (hiropractic) Liz started her own company based in South Shropshire providing specialist musculo-skeletal care for horses and dogs (with the occasional other species).

Liz is a board member of the Animal Health Professions Register, which was established to provide a voluntary register for highly qualified musculo-skeletal practitioners to gain recognition as they work towards statutory regulation and integration into the wider veterinary team.

In her free time, Liz enjoys horse riding and spending time in the gorgeous Shropshire countryside with her two dogs, or just taking in the view from the back of her horse Dot.

David Kazemi BVSc MBA MRCVS

David Kazemi is a veterinary professional with over 15 years of experience spanning clinical practice, product management, and quality and compliance. He has worked with charities, regulators, and global companies - helping teams plan and deliver complex projects that drive meaningful change. Pragmatic and collaborative, David is driven by a strong sense of purpose, particularly when it comes to using technology to enhance care and outcomes. His focus is on spreading quality thinking across the veterinary profession to create a broader, lasting impact.

David is currently a Director of a UK not-for-profit organisation and previously held a non-executive director position on its board. Alongside his work with the Royal College of Veterinary Surgeons on assessment, David is involved in innovation projects and supports the Practice Standards Scheme (PSS)  internally, helping to strengthen and evolve it from behind the scenes. Earlier in his career, he supported thousands of practices across the UK and Europe in improving digital workflows while leading a major practice management system at IDEXX. Before that, he served as an operations director in a multi-site veterinary group and as a clinical leader at the People's Dispensary for Sick Animals (PDSA), roles that gave him deep insight into how veterinary clinics operate day to day. He continues to keep a hand in clinical work through locum roles in the UK and abroad.

David believes that taking part in the PSS is a powerful way for clinics to keep staff engaged, clients happy, businesses healthy, and patients safe. As an assessor, he strives to be objective, honest, and fair - working collaboratively with practices to help them get the most from the scheme.

He holds a BVSc and an MBA, alongside extensive training in project management, ISO 9001 quality management systems, and quality improvement. He also completed the Quality of Healthcare module as part of a master’s programme at Utrecht University.

Outside of work, David enjoys strength training, gaming, exploring second-hand shops, practising Dutch, and spending time with his partner, Andrew, in the Lake District.

Jennifer Critchley BSc (Hons) RVN PGCE IQA

Jen graduated with honours from the Royal Veterinary College and Middlesex University. She then spent time working and gaining valuable experience within various roles in small animal practice, encompassing both the private and charity sector.

Jen then moved into Veterinary Education and gained her PGCE. Whilst working for a Veterinary College, she developed a passion for supporting career development and professional qualification through education.

Whilst working with a large multi-site practice in London, Jen also developed a special interest quality assurance and achieved her IQA qualification.

A passionate advocate for the profession, Jen takes great personal satisfaction in supporting veterinary professionals to realise their potential.

Jen lives in South East London with her family and two Jack Russell's. Outside work she enjoys horticulture and rescuing old pieces of furniture. She can often be found either on her allotment or scouring second hand shops for "treasures".

Helen Farrant RVN 

Helen is a passionate advocate of the veterinary professions, with a background of working in small animal and mixed practices clinically, and for large veterinary groups in leadership roles. Helen is experienced in developing and delivering leadership, operational, quality improvement and educational strategies alongside supporting career development pathways and clinical governance in practices.

She also worked in veterinary nursing education for many years, setting up a college and becoming Head of Centre for a large veterinary group in London, and as an OSCE examiner. Helen qualified as a veterinary nurse in 1999 and later gained an MBA in Clinical Leadership. She also holds a BSc (Hons) in Veterinary Nursing and Business Management, teaching and internal verification qualifications.

Helen lives in London with her rescue cats and dogs. Outside of work she can often be found weightlifting, travelling, and spending time with friends and family.

Chantel Hamblin RVN

Chantel started her veterinary nursing career as an animal nursing assistant in 2005 at a 24-hour primary care and referral hospital in South London. She undertook her nurse training and qualified as a Registered Veterinary Nurse in 2009. In 2011 she gained a nurse certificate in animal behaviour. 

After six years' working in a 24-hour primary care and referral hospital she moved on to work in veterinary charity hospitals for 11 years, working at the Blue Cross and then the People's Dispensary for Sick Animals (PDSA) as a nurse team leader, clinical coach and vet care product representative.  She then returned to private practice for three years as a regional nurse manager and clinical coach. 

Chantel's passions are animal health and welfare. She strives to support practices in maintaining high standards of care and helping to showcase their excellence through the PSS.

Chantel's interests are emergency care, internal medicine, and canine behaviour. Outside of work she enjoys going for long walks, travelling, and spending time with her family and adorable cat.