Service Standards

Below are specific Service Standards relating to the following areas;

 

Practice Standards Scheme

We aim to:

  • Notify you 3 months before an inspection is due
  • Send you notification of the outcome of your visit within 6 weeks of the date of your inspection, or within 8 weeks if it is referred to the Practice Standards Review Group
  • Respond to your evidence within 2 weeks of it being received
  • Issue your accreditation pack within 7 days of compliance being confirmed

Back to top

 

Raising a concern

We aim to:

  • Provide clear, well-informed and concise information about the process of raising a concern, both for those who may do so, and for those about whom a concern might be raised
  • Acknowledge all concerns within 2 working days of receipt
  • Appoint a named individual who will assess the concern and telephone the person raising the concern within 2 weeks
    • Consider concerns at Stage 1 (Assessment and Investigation) within 4 months
    • Consider cases at Stage 2 (Preliminary Investigation Committee) within 7 months (simple cases) or 12 months (complex cases)
    • Consider cases at Stage 3 (Disciplinary Committee) within 10 months (simple cases) or 15 months (complex cases)

Back to top

 

Registration - Overseas applicants

We aim to:

  • Provide you with well-informed, clear information regarding your registration application early in the process
  • Provide you with your preferred choice of registration date where possible
  • Confirm acknowledgement of your application within 7 days of receiving all of your documentation and payment, and advise you of the next steps
  • Keep you informed on any updates to your application
  • Complete your application process and confirm your registration appointment within 20 days of receiving all your documentation and payment

 

In return we ask you, our registrants, to:

  • Contact us as soon as possible, and at least 8 weeks before you plan to work in the UK
  • Submit all your documentation and payment at least 15 days before your preferred registration date
  • Read all the supporting documents supplied to you to ensure that you understand the registration process
  • Ensure you attend your registration appointment with the originals of all of your documentation, including your passport (certified photocopies of documents cannot be accepted)
  • Notify us at least 48 hours before your registration appointment if you are unable to make it, or if you do not have all of your original documentation

Back to top

 

Registration - UK graduates

We aim to:

  • Ensure you have at least 6 weeks to complete your application to register
  • Provide an appointed person to assist you with any queries regarding your application to register
  • Provide you with well-informed and helpful information regarding your registration, the RCVS and the profession
  • Provide you with confirmation of your application to register within 3 days of submitting your application form and paying your fee

Back to top

 

Registration - Veterinary nurses

UK applicants

We aim to:

  • Acknowledge receipt of registration applications within 3 days
  • Process registrations within 4 weeks of receiving a completed application form, record of training and payment
  • Notify students of any omissions or anomalies in their applications within 2 weeks of receipt
  • Invite further education students to apply for registration within 7 days of receiving their name on a pass list and higher education students 6 weeks before graduation

 

Overseas applicants

We aim to:

  • Acknowledge receipt of applications within 3 days
  • Process applications within 6 to 8 weeks of receipt of a correctly-completed application
  • Notify applicants of any omissions or anomalies in their applications within 2 weeks of receipt

Back to top