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Resolving complaints with VCMS: A practical guide to mediation

Veterinary Client Mediation Service (VCMS) provides a free online webinar covering a practical guide to mediation for veterinary professionals.

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What is this session?

When a complaint cannot be resolved directly, mediation can provide a constructive way forward. This practical session will explore the role of the Veterinary Client Mediation Service (VCMS) and how it can help practices and clients reach positive outcomes.

Learning outcomes

By the end of the session, delegates will be able to:

  • Understand the role of VCMS within the veterinary complaints landscape.
  • Know when a complaint may be suitable for referral.
  • Understand the mediation process from start to finish.
  • Learn how to engage constructively and confidently with mediation.
  • Explore the benefits of mediation for both practices and clients.
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Register your place here

For more information on the webinar and to book your free place

Register here