Close Close

Welcome to the Royal College of Veterinary Surgeons

Frequently Asked Questions

If you are a veterinary surgeon with questions about completing your annual renewal and how to renew your registration online, you may find the answers in the list of frequently asked questions below.

The annual renewal period for veterinary surgeons is open from the end of February until 31 May each year.

 

Before you complete your annual renewal

Why do I need to complete my annual renewal?

Your annual renewal comprises of four parts;

  1. Confirming your Register and correspondence details 
  2. Declaring any convictions
  3. Confirming compliance with the current requirements for continuing professional development (CPD)
  4. Paying your annual renewal fee

Even if your employer is paying your fee, you will still need to confirm your Register details, declare any convictions and confirm your CPD compliance in order to remain Code compliant.

In accordance with the Veterinary Surgeons and Veterinary Practitioners Regulations, if the fee is not received in full before 1 June then your name will be removed from the Register and you will no longer be able to work as a veterinary surgeon anywhere in the UK.

Please note that, as well as it being illegal to practise in the UK whilst your name is not on the Register, any professional indemnity insurance may also be invalidated. You will also no longer be able to use the post nominal MRCVS.

 

When will I receive my annual renewal notice?

You will receive your annual renewal notice at least four weeks in advance of the annual renewal deadline of 1 April. Your notice will be sent by email (if we have a valid email address for you).

If we do not have your email address we will send your annual renewal notice to your correspondence address.

 

What do I need to do in order to complete my annual renewal?

All veterinary surgeons must annually:

  • Confirm/amend their Register and correspondence details
  • Declare any criminal cautions, convictions or adverse findings
  • Confirm they are compliant with the RCVS CPD policy
  • Pay an annual registration fee

To complete your annual renewal please click the ‘My Account’ button in the top right-hand corner of this website. Alternatively, a paper copy of the renewal form can be posted to you on request.

Even if your employer is paying your fee, you will still need to confirm your Register details, declare any convictions and confirm your CPD compliance in order to remain Code compliant.

 

Will I receive a reminder?

We will send you monthly reminders by email and sometimes by text, until all four parts of your annual renewal have been completed. 

If we do not hold a valid email address or mobile number for you, then we will send you one reminder to your correspondence address.

 

What is the annual renewal deadline and what happens if I don’t renew in time?

The annual renewal is due for completion by 1 April each year.

If you pay your fee after 30 April the fee amount will increase by £35.00. If the fee is not received in full by 31 May then your name will be removed from the Register. Should you, at any point, need to restore your name to the Register then you will need to pay an additional restoration fee.

 

What happens if I don’t receive my annual renewal notice?

You can still complete your annual renewal, and pay your fee, in the 'My Account' area of the website.

You will be asked to enter your username and password, which you were sent in the 2015-16 renewal notice. If you don't know your username and password you can still complete your annual renewal online by clicking the 'Reset my password' and 'Reset my username' buttons, underneath the 'Sign in' button. 

If you are logging in to ‘My Account’ for the first time, you will be prompted to create a security question before you can enter.

If you do not have an email address on your record then you will need to contact the Registration Department before you can access ‘My Account’ and complete your annual renewal.

 

Do I have to complete my annual renewal online?

All our members are now being asked to complete their annual renewal online.

If we do not hold an email addresses on your record, a paper copy of the annual renewal notice will be posted to you.

 

In exceptional circumstances, a paper version of the annual renewal form can be posted to you - please contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk to request this. Please note if you contact us from an email address we don’t recognise you will be asked to answer a series of security questions so we can verify your identity.

 

Why have I received my annual renewal by post instead of by email?

If you have received a paper version of the annual renewal form it means one of the following:

  • We do not have your email address
  • It is a shared or unconfirmed email address
  • You have previously requested that the annual renewal form is posted to you

Back to top

 

Logging into your online account

How do I access ‘My Account’ online?

Click the ‘My Account’ button in the top right-hand corner of this website. In order to login you must use the new username and password.

 

A reminder of your username is supplied annually in your annual renewal notice. For your own security we do not have access to your password, so you will need to use the ‘Reset my password’ facility if you can’t remember this.

The first time you log in you will be asked to choose a security question and provide its answer.

In your profile page you will be able to change your password and/or username as frequently as you wish. In fact we would recommend that you also change your username to one of your choice as soon as you log in for the first time. However, this is only a recommendation. 

Please note your username is not case sensitive and will always appear in capitals, regardless of how it is typed in. Your password IS case sensitive.

 

How do I complete my annual renewal online?

Once logged in, click on the annual renewal form button. Confirm or amend all the fields of the form and click ‘Submit’. Completing your renewal online is quick and easy and should take no more than ten minutes.

Your submission will be automatically saved in our database. Please note that changes of name or category, voluntary removals and adding additional qualifications are subject to approval and may take up to three working days to be processed. During that time, your account will not reflect these changes. We will email you once these changes have been approved.

Once you have submitted the annual renewal form you can proceed to online payment or choose another payment method.

 

How do I know if I have successfully completed my annual renewal online?

Upon successful submission you will be taken to a ‘Thank you’ page that confirms we have received your details. You will also receive an email confirming your submission.

Once you have confirmed your details you can proceed to the online payment area, return to your profile page or select to view your submission, where you can then print a copy of it. Please note that you can only review and print your submission at the time of completing your annual renewal. You can't go back and do this at a later date.

If your employer requires proof that you have completed your annual renewal in full, please provide them with a copy of the email confirmation you will automatically receive. 

 

I have been locked out of my account, what do I do?

If the wrong information is used to login on five successive attempts, you will be locked out of your account as a security measure. To reactivate your account, please contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

Please note that this is not an automated service and you will be notified by email when you can log in again.

 

What do I do if I forget my username or password?

You can use the ‘Reset my username’ or ‘Reset my password’ facilities and you will receive an email, to the address we hold for you on our database, with a link to detailed instructions.

Please note that these facilities are only functional if we hold a valid email address for you. 

For your own security, staff at the RCVS do not have access to your password so you will need to use the 'Reset my password' facility.

If in doubt you can contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

Back to top

 

Paying your annual renewal fee online

How do I pay my annual renewal fee online?

Once you have logged in and completed you annual renewal form, you may go straight to the ‘Online payment’ area. You may make your payment using a Visa debit or credit card, or MasterCard.

 

It says my fee due is £0.00 - is this correct?

This indicates that you have no fee to pay. Either your practice may already have paid your fee, or your fee may have been collected by Direct Debit. This may also be due to a previous credit you had on your account.  

If in doubt, please check with your practice or contact the RCVS Finance Department on 020 7202 0723 or finance@rcvs.org.uk.

 

Will I receive confirmation that my payment has been received?

Once you have submitted your payment you will be taken to a 'Payment Confirmation' page which will also display the email address to which a payment confirmation email has been sent. 

If you do not receive a receipt and you require one, please email the Finance Department at finance@rcvs.org.uk.

Payment receipts are also available in 'My Account', in the 'Receipts tab'.

 

Can my employer still pay my fee?

Yes, your employer can still pay your fee. To view the alternative ways your employer can pay please visit the How to pay page.

Please ensure your employer gives your registration number as the reference so we know to allocate the fee to your record.

Back to top

 

Paying by other methods

How do I pay my annual renewal fee if I do not wish to pay online?

You, or your employer, can pay your annual renewal fee by cheque, banker’s draft or bank transfer – please see below for the details.

Credit or debit cards are only accepted with online payments, and not over the phone.

Cheque and banker’s draft

If you are paying by cheque or banker’s draft, these must be drawn in pounds sterling only and made payable to ‘Royal College of Veterinary Surgeons’. Please ensure you write the full name and registration number of the person the fee is for on the reverse. You should then send it to the following address:

Royal College of Veterinary Surgeons
Belgravia House
62-64 Horseferry Road
London
SW1P 2AF

Bank transfer

If you are paying by bank transfer, please ensure you give the name and registration number of the person the fee is for as the reference.

Bank name: Lloyds Plc
Bank account name: Royal College of Veterinary Surgeons - Fees a/c
Bank account number: 01066656 Sort code: 309897
For international transfers:
IBAN: GB93LOYD30989701066656
BIC: LOYDGB21031 SWIFT number: LOYDGB2L

Please note, all international bank charges, including that levied by Lloyds International (approximately £7.00), are incurred by the person paying the fee. Failure to pay this additional fee could mean that your annual renewal will not be paid in full and could result in an unsuccessful renewal.

 

Will I receive confirmation that my payment has been received?

Yes, once payment has been received, you will receive confirmation by email. 

Payment receipts are also available via the 'My Account' area.

If you do not receive a receipt and you require one, please email the Finance Department at finance@rcvs.org.uk.

 

How do I know if I have a Direct Debit set up to pay my fee?

You can check your Direct Debit status in the 'My Account' area. Alternatively, please check with your bank or employer (if applicable) to see if this is set up.

If you are unsure you can contact the Finance Department at finance@rcvs.org.uk.

 

How do I set up a yearly Direct Debit?

Direct Debit forms are sent to all veterinary surgeons who don't have a Direct Debit in place at the end of the previous registration year. 

Direct Debits are collected on an annual basis and cannot unfortunately be made in monthly instalments.

Please note, depending on when you set up your Direct Debit, it may not start until the following renewal year. If in doubt, or to request a new Direct Debit Application Form, please contact the Finance Department at finance@rcvs.org.uk.

 

How do I cancel my Direct Debit?

You will need to send written confirmation, either by email or post, to finance@rcvs.org.uk. We also advise you to cancel your Direct Debit directly with your bank. 

 

What do I do if my practice is paying?

Even if your employer is paying your annual renewal fee, you will still need to access the online 'My Account' area to confirm your Register details and complete your CPD and disclosure declaration.

To view the full list of ways your employer can pay please visit the How to pay page

Please use the annual renewal notice emailed to you, if your practice requires proof of the fee due.

Back to top

 

Removing or restoring your name

How do I remove my name from the Register?

If your circumstances have changed and you would like to remove your name from the Register, then you can do this online via 'My Account' as part of your annual renewal, as well as at any point during the year.

Please ensure you remove your name before 30 April or you will need to pay a proportion of the fee for the new registration year.

Alternatively, you can download a Voluntary Removal Form.

All removals from the Register must be approved by a member of the Registration Department and may take up to three working days to be approved. You will receive confirmation by email once your name has been removed.

 

How do I restore my name to the Register?

If you are restoring your name following a voluntarily removal from the Register, you will be required to fill out the Veterinary Surgeons Restoration Form

As part of this process, you will need to either provide a photocopy of the identifying page of your valid passport or a photocopy of your valid EU identity card, to verify your identity. You will also need to pay a restoration fee in addition to your annual registration fee.

If you are restoring your name following a removal from the Register for non-payment of your annual renewal fee, you will be required to complete the Veterinary Surgeons Non-payment Restoration Form. Please note that you will need to pay a restoration fee in addition to your registration fee.

For a full list of restoration fees, please see our Fees page.

It is important to note that if you have been off the RCVS Register for more than 12 months, you will need to arrange for a letter of good standing from your current registration authority to be sent directly to the RCVS. If you have not been practising, you will be required to make a sworn declaration carried out by a solicitor. Please contact the Registration Department for more information.

Back to top

 

Changing your name

How do I change my name?

You can request to change your name online via 'My Account' as part of your annual renewal, as well as at any point during the year. You will be required to supply a photocopy of the relevant supporting documentation (i.e. marriage certificate, deed poll certificate or decree absolute).

Alternatively, you can email a copy of your official documentation to the Registration Department at registration@rcvs.org.uk. Please note if you contact us from an email address we don't recognise you will be asked to answer a series of security questions so we can verify your identity.

If you have changed your name by deed poll, you must supply the official document (the deed), which must be witnessed and signed by a solicitor. If your deed poll certificate has not been witnessed and signed by a solicitor, we can still accept the certificate as long as you are also able to provide a copy of your valid passport in your new name (the same name as stated on your deed poll certificate).

All name change requests must be approved by a member of the Registration Department and may take up to three working days to be approved. You will receive confirmation by email once your request has been approved.

 

Do I need to change my name?

Not unless you intend to practise under your new name.

If you intend to continue practising under your original name, you will not be required to change your name on the Register. If you would like to practise under your new name, we require that you change your name on the Register to follow suit.

Back to top

 

Changing your email address

How do I know which email address you have?

You can view your email address in the 'My Account' area, under the 'Update Details' tab. Alternatively, you can contact the Registration Department on 0207 202 0707 or registration@rcvs.org.uk.

 

How do I change my email address?

You can change this in 'My Account', by selecting 'Update Details'. Alternatively, you can contact the Registration Department on 0207 202 0707 or registration@rcvs.org.uk.

Please note if you contact us from an email address we don't recognise you will be asked to answer a series of security questions so we can verify your identity.

Back to top

 

Changing your registration category

How do I change my registration category?

If your circumstances have changed and you would like to change your registration category, then you can do this online in the 'My Account' area as part of your annual renewal.

Alternatively, and outside of the annual renewal period, you can download the relevant Change of Category Form.

Please note, if you change your category after 30 April you will need to pay a proportion of the fee for your previous registration category as well as the fee for the category you are changing to.

Please click here to view the change of category fees table.

If you have a Direct Debit set up you will need to change your category before 22 March 2017 to ensure your Direct Debit can be recalculated in time for the 1 April deadline.     

All changes of category must be approved by a member of the Registration Department and may take up to three working days to be approved. You will receive confirmation by email once you can proceed with your payment and again once your category has been changed.

If you have been off the RCVS Register for more than 12 months, you may need to arrange for a letter of good standing from your current registration authority to be sent directly to the RCVS. If you have not been practising, you will be required to make a sworn declaration, carried out by a solicitor.

Please do not hesitate to contact the Registration Department if you have any queries regarding your change of category.

Back to top

 

Disclosing a conviction

I need to disclose a new conviction, how do I do this?

You can disclose a new conviction online in the ‘My Account’ area as part of your annual renewal. You will be asked to provide supporting documentation, where relevant. Alternatively, you can notify the Professional Conduct Department, using the details below. Either way a member of the Professional Conduct Department will contact you following the disclosure of a conviction, to confirm they have received it.

For further information on disclosing a new conviction, please contact the Professional Conduct Department directly on 020 7202 0789 or profcon@rcvs.org.uk.

 

I’m not sure if I need to disclose my conviction

All veterinary surgeons must disclose to us any caution or conviction, including absolute and conditional discharges and spent convictions (unless protected), or adverse findings which may affect your registration, whether in the UK or overseas (except for minor offences excluded from disclosure by the RCVS).

For further information, please see the RCVS Protocol on Handling Convictions. You may also contact the Professional Conduct Department on 020 7202 0789 or at profcon@rcvs.org.uk for more information.

Back to top

 

How to get in touch

Contacting us

You can contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

For queries relating to other departments, please view the relevant contact details

Back to top

Website developed by netXtra