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Welcome to the Royal College of Veterinary Surgeons

'My Account' Frequently Asked Questions

If you are a veterinary surgeons or veterinary nurse with questions about the ‘My Account’ area, you may find the answers within the sections of the frequently asked questions below.

Logging into your online account

How do I access ‘My Account’ online?

Click the ‘My Account’ button in the top right-hand corner of this website. In order to login you will need the username and password, which were sent in last year’s renewal notice. 

The first time you log in you will be asked to choose a security question and provide its answer.

In your profile page you will be able to change your password and/or username as frequently as you wish. In fact we would recommend that you also change your username to one of your choice as soon as you log in for the first time. However, this is only a recommendation. 

Please note your username is not case sensitive and will always appear in capitals however you type it in. Whereas your password is case sensitive. 

The password we provided you with is in upper case. However, if you change your password to something more memorable you will need to decide whether you want it in upper or lower case. If the case doesn’t match then you won’t sadly be able to get in.


I have been locked out of my account, what do I do?

If the wrong information is used to login on five successive attempts, you will be locked out of your account as a security measure. To reactivate your account, please contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

Please note that this is not an automated service and you will be notified by email when you can log in again.


What do I do if I forget my username or password?

You can use the ‘Reset my username’ or ‘Reset my password’ facilities and you will receive an email, to the address we hold for you on our database, with a link to detailed instructions. Please note that these facilities are only functional if we hold a valid email address for you.

For your own security staff at the RCVS do not have access to your password so you will need to use the ‘Reset my password’ facility.

If in doubt you can contact the Registration Department by phone on 020 7202 0707. Unfortunately, this type of enquiry can only be taken by telephone (and not by email) as you will have to answer some security questions.


What are my login details?

New passwords and usernames were sent to all vets and nurses as part of the 2014-2015 annual renewal. If you registered with the RCVS in the 12 months and never received login details, or you have forgotten your details, then you can use the ‘Reset my password’ facility. Please note the ‘Reset my password’ facility is only functional if we hold a valid email address for you.

For your own security staff at the RCVS do not have access to your password so you will need to use the ‘Reset my password’ facility.

If in doubt you can contact the Registration Department on 0207 202 0707 or registration@rcvs.org.uk. Please note, if you contact us from an email address we don’t recognise you will be asked to answer a series of security questions so we can verify your identity.

 

Paying your fee online

How do I pay a fee that is due online?

Once you have logged in, you may go straight to the ‘Online payment’ area. You may make your payment using a Visa debit or credit card, or MasterCard.


Will I receive confirmation that my payment has been received?

Once you have submitted your payment you will be taken to a 'Payment Confirmation' page which will also display the email address to which a payment confirmation email has been sent. If you wish this confirmation to be sent to a second address, you will be able to input this here.

Please note payment receipts are also available in the ‘My Account’ area.

If you do not receive a receipt and you require one, please contact the Finance Department on 020 7202 0723 or finance@rcvs.org.uk.


How do I pay my fee if I do not wish to pay online?

You can pay your fee by cheque, banker’s draft or bank transfer – please see below for the details.

Credit or debit cards are only accepted with online payments, and unfortunately cannot be taken over the phone.

Cheque and banker’s draft

If you are paying by cheque or banker’s draft, these must be drawn in pounds sterling only and made payable to ‘Royal College of Veterinary Surgeons’. Please ensure you write the full name and registration number of the person the fee is for on the reverse. You should then send it to the following address:

Royal College of Veterinary Surgeons
Belgravia House
62-64 Horseferry Road
London
SW1P 2AF

Bank transfer

If you are paying by bank transfer, please ensure you give the name and registration number of the person the fee is for as the reference.

Bank name: Lloyds Plc
Bank account name: Royal College of Veterinary Surgeons - Fees a/c
Bank account number: 01066656 Sort code: 309897
For international transfers:
IBAN: GB93LOYD30989701066656
BIC: LOYDGB21031 SWIFT number: LOYDGB2L

Please note, all international bank charges, including that levied by Lloyds International (approximately £7.00), are incurred by the person paying the fee. Failure to pay this additional fee could mean that your fee will not be paid in full.

If in doubt please contact the Finance Department on 020 7202 0723 or finance@rcvs.org.uk.

 

Setting up and cancelling a Direct Debit

How do I set up a yearly Direct Debit?

If you would like to request a new Direct Debit Application Form, please contact the Finance Department at finance@rcvs.org.uk.


How do I cancel my Direct Debit?

You will need to send written confirmation, either by email or post, to finance@rcvs.org.uk. We also advise you to cancel your Direct Debit directly with your bank.

 

Updating your contact details

How do I update my contact details?

You can update your Register and correspondence address, email address and your contact numbers in the ‘My Account’ area by selecting ‘Update Details’. Alternatively, you can contact the Registration Department on 0207 202 0707 or registration@rcvs.org.uk. Please note, if you contact us from an email address we don’t recognise you will be asked to answer a series of security questions so we can verify your identity.

 

Changing your name

How do I change my name?

You can request to change your name in the ‘My Account’ area by selecting ‘Update Details’. You will also be required to supply the relevant supporting documentation. Alternatively, you can email a copy of your official documentation to the Registration Department at registration@rcvs.org.uk.

All name change requests must be approved by a member of the Registration Department and may take up to three working days to be approved. You will receive confirmation by email once your request has been approved.


Do I need to change my name?

Not unless you intend to practise under your new name.

If you intend to continue practising under your original name, you will not be required to change your name on the Register. If you would like to practise under your new name, we require that you change your name on the Register to follow suit.

 

How to get in touch

You can contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

For payment queries please contact the Finance Department on 020 7202 0723 or finance@rcvs.org.uk.

For queries relating to other departments, please view the relevant contact details.

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