We have got a new direction – one which, over the next three years, will bring us closer to our vision of enhancing society through improved animal health and welfare.
The new direction is outlined in our three-year Strategic Plan, which was approved by Council at its November 2013 meeting.
The Plan is founded on feedback from the profession and the public about what we do well and where we could do better, and an analysis of how other leading regulators operate.
It will take the College on a journey towards becoming a First Rate Regulator.
It includes some ambitious targets, all centred on the purpose of setting, upholding and advancing veterinary standards.
Among 35 actions, clustered under five themes, we commit to:
- Introduce a service charter – for the public and the profession – of rights, expectations and responsibilities for every function within the College
- Develop our communications with the profession and the public in plain English
- Improve the advice line for the public and the profession
- Reduce the time it takes for a complaint to be concluded in a fair and transparent manner
- Establish statutory powers to conduct language testing for those from the EU for whom English is not their first language
- Cost and design a trial for a new consumer dispute resolution service.
The Strategic Plan can be downloaded from the ‘Related documents’ box.