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Ms Cerys Jones LLB (Hons)


Cerys Jones studied law at Aberystwyth University and then spent two years in a firm of general practice solicitors in Wrexham before qualifying as a solicitor in 1981. Over the next few years she combined her work in private practice, local government and the voluntary sector with bringing up her family.

During this time she also became involved in regulation and complaints as a member of the SW NHS complaints service and as a local conciliation office for the Law Society. This sparked her interest in the role of the lay person in complaint handling and in professional regulation.

In 1997 she joined the Law Society where she worked in both the fields of professional regulation and conduct investigations as well as consumer complaints. This was a time of significant change in the legal profession and she was directly involved in this and in the change to outcomes focussed regulation. In 1992 she was appointed the Head of the Office of the Independent Commissioner which was set up to oversee the way in which the Law Society was dealing with consumer complaints about solicitors.

She became an adjudicator in 2009 and then in 2010 joined the newly formed Office of Legal Complaints as an ombudsman.

Although currently not practising as a solicitor Cerys retains a keen interest in the legal profession, in particular in the field of professional regulation.

Outside of work Cerys is a trustee of Arthritis Action and is also a lay chair and member of the Medical Practitioner Tribunal Service, a position she held within the General Dental Council Investigating Committee between 2009 and 2014. 

Committee Membership

  • Disciplinary Committee

Declaration of interests


  • CKN Consultancy - Director





Appointments to other bodies

  • Medical Practitioner Tribunal Service - Lay Member

Membership of other veterinary or allied organisations



  • Legal Ombudsman Office - Ombudsman
  • Solicitors Regulation Authority and Legal Complaints Service
  • Association of Local Councils in Hereford & Worcester - County Secretary

Qualifications (other than veterinary qualifications listed in the Register)

  • Qualified as a solicitor in 1981 - Currently non-practising

Interests relating to immediate family or close friends


Other relevant information