Awards overview

In addition to the existing accreditations, practices will be able to apply for optional Awards in specific areas. Practices will be designated as ‘Good’ or ‘Outstanding’ within each award.

Practices will be able to achieve awards in: 

PSS awards

 

Small animal

 

Equine

 

Farm animal

  • Team and professional responsibility

  • Client service

  • Patient consultation service

  • In-patient service

  • Diagnostic service

  • Emergency and critical care service

 

  • Team and professional responsibility

  • Client service

  • Ambulatory service

  • In-patient service

  • Diagnostic service 

 

  • Team and professional responsibility

  • Client service

  • Advisory/consultation service

  • In-patient service
  • Diagnostic service

The awards are available to all accredited practices.

The standards that need to be met at each level are set out in the Practice Standards Modules documents:

 

Small Animal Awards

Award 1: Team and Professional Responsibility

Team rossettesAwarding cohesive and responsible teams

The Team and Professional Responsibility Award allows practices to demonstrate that they have systems in place to make sure that the welfare and safety of staff is paramount and that their knowledge and training is kept up-to-date. Furthermore, it also recognises the practice staff’s dedication to taking responsibility for areas that impact on the level of service offered to clients and patients, such as clinical governance, practice hygiene, record-keeping and prescription and medicines services.

Required Modules:
Clinical Governance
Infection Control
Medical Records
Medicines
Practice Team

 

Award 2: Client Service

Client service rossettesAwarding excellence in customer experience

The Client Service Award is given to practices who demonstrate high levels of care for their clients. This award comprises only one module, Client Experience, encompassing practical and behavioural steps that practices can take to improve Client Service. 

Required Modules:
Client Experience 

 

Award 3: Patient consultation Service

Client service rossettesRecognising consultation excellence

The Patient Consultation Service Award recognises how the quality of the practice is reflected in the first-opinion services it offers to clients and patients. For example, it recognises further qualifications and training, maintenance of practice hygiene and ensuring high standards of nursing care.

Required Modules:
Infection Control
Medicines
Nursing
Out-patients (First Opinion)
Pain Management

  

Award 4: Diagnostic Service

Diagnostics rossettesRecognising excellent diagnostic services

The Diagnostic Service Award recognises the practice’s services in terms of the use diagnostic of techniques, such as radiography and ultrasound, and the training and safety measures in place for these.

It also includes a module on Laboratory and Clinical Pathology which assesses the practice in terms of its use of laboratory technology to allow diagnostic tests to be carried out and reported promptly. This will help the practice support or rule out potential diagnoses in a number of clinical areas, which underpins the effective and efficient treatment of the animal.

Required Modules:
Diagnostic Imaging
Laboratory and Clinical Pathology

 

Award 5: In-patient Service

Inpatient rossettesAwarding excellence in the services provided to hospitalised patients 

This award allows practices to demonstrate excellence in the service they provide to patients staying within the practice. So, for instance, it assesses factors such as facilities, nursing care for hospitalised animals and maintaining an aseptic surgical environment.

The role of veterinary nurses is also highlighted in this award, in recognition of the vital role they play in caring for hospitalised patients. 

Required Modules:
Anaesthesia
Dentistry
Infection Control
In-patients
Nursing
Pain Management
Surgery

 

Award 6: Emergency and Critical Care Service

Emergency and critical care rossettesRecognising excellence in urgent care 

Practices gaining the Emergency and Critical Care Service Award have demonstrated that they excel in caring for animals when in need of urgent care.

In order to gain this award practice team members will need to have been specifically trained in emergency care, nursing and recognising pain, and be regularly attending to patients 24 hours a day. Practices must have access to resources and equipment for emergency diagnostics and treatment, and provide a range of pain relief. 

Required Modules:
Emergency and Critical Care
In-patients
Nursing
Pain Management

 

Farm Animal Awards

Award 1: Team and Professional Responsibility

Team rossettesAwarding cohesive and responsible teams

The Team and Professional Responsibility Award allows practices to demonstrate that they have systems in place to make sure that the welfare and safety of staff is paramount and that their knowledge and training is kept up-to-date.

Furthermore, it also recognises the practice staff’s dedication to taking responsibility for areas that impact on the level of service offered to clients and patients, such as clinical governance, practice hygiene, record keeping and prescription and medicines services.

Required Modules:
Clinical Governance
Infection Control
Medical Records
Medicines
Practice Team

 

Award 2: Client Service

Client service rossettesAwarding excellence in customer experience

The Client Service Award is given to practices who demonstrate high levels of care for their clients. This award comprises only one module, Client Experience, encompassing practical and behavioural steps that practices can take to improve Client Service. 

Required Modules:
Client Experience

 

Award 3: Advisory/Consultancy Service

Advisory rossettesRecognising excellence in the consultation service provided to clients

The Advisory/Consultation Service Award recognises how the quality of the practice is reflected in the services it offers to farmers. For example, it recognises areas such as further qualifications and training, advice on biosecurity, using protocols for the diagnosis of common conditions, safe surgery on the farm and using medicines appropriately.

Required Modules:
Infection Control
Out-patients
Pain Management
Surgery
Medicines

 

Award 4: Diagnostic Service

Diagnostics rossettesRecognising excellent diagnostic services

The Diagnostic Service Award recognises the practice’s services in terms of the use diagnostic of techniques, such as radiography and ultrasound, and the training and safety measures in place for these.

It also includes a module on Laboratory and Clinical Pathology which assesses the practice in terms of its use of laboratory technology to allow diagnostic tests to be carried out and reported promptly. This will help the practice support or rule out potential diagnoses in a number of clinical areas, which underpins the effective and efficient treatment of the animal.

Required Modules:
Diagnostic Imaging
Laboratory and Clinical Pathology

 

Award 5: In-patient Service

Inpatient rossettesAwarding excellent care for in-patients

This award recognises those farm practices which provide in-patient services for their animals. So, for example, it assesses factors such as facilities and maintaining an aseptic surgical environment.

Required Modules:
In-patients
Infection Control
Pain Management
Surgery

 

Equine Awards

Award 1: Team and Professional Responsibility

Team rossettesRewarding cohesive and responsible teams

The Team and Professional Responsibility Award allows practices to demonstrate they have systems in place to make sure that the welfare and safety of staff is paramount, and that their knowledge and training is kept up-to-date.

Furthermore, it recognises the practice staff’s dedication to taking responsibility for areas that impact on the level of service offered to clients and patients, such as clinical governance, practice hygiene, record-keeping and prescription and medicines services.

Required Modules:
Clinical Governance
Infection Control
Medical Records
Medicines
Practice Team

 

Award 2: Client Service

Client service rossettesAwarding excellence in customer experience 

The Client Service Award is given to practices who demonstrate high levels of care for their clients. This award comprises only one module, Client Experience, encompassing practical and behavioural steps that practices can take to improve Client Service. 

Required Modules:
Client Experience

 

Award 3: Ambulatory Service

Ambulatory rossettesRecognising excellence in service provided away from the practice premises

The Ambulatory Service Award recognises how the quality of the practice is reflected in the ambulatory services it offers to clients and patients. For example, it recognises further qualifications and training, recognising and treating pain appropriately and maintaining hygiene and safety in practice vehicles.

Required Modules:
Infection Control
Medicines
Out-patients (Ambulatory)
Pain Management
Dentistry

 

Award 4: Diagnostic Service

Diagnostics rossettesRecognising excellent diagnostic services

The Diagnostic Service Award recognises the practice’s services in terms of the use diagnostic of techniques, such as radiography and ultrasound, and the training and safety measures in place for these.

It also includes a module on Laboratory and Clinical Pathology which assesses the practice in terms of its use of laboratory technology to allow diagnostic tests to be carried out and reported promptly. This will help the practice support or rule out potential diagnoses in a number of clinical areas, which underpins the effective and efficient treatment of the animal.

Required Modules:
Diagnostic Imaging
Laboratory and Clinical Pathology

 

Award 5: In-patient Service

Inpatient rossettesAwarding excellence in the services provided for hospitalised patients

This award allows practices to demonstrate excellence in the service they provide to patients staying within the practice. So, for example, it assesses factors such as facilities, out-of-hours service provision and maintaining an aseptic surgical environment.

Required Modules:
Anaesthesia
Dentistry
Infection Control
In-patient Care
Nursing
Out-of-Hours
Pain Management
Surgery