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Gaining insights on animal owner complaints

... to content Gaining insights on animal owner complaints The RCVS-funded Veterinary Client Mediation Service was set up last year following a one-year trial and is an alternative dispute resolution ...

Managing expectations: a vastly underutilised skill

... to content Managing expectations: a vastly underutilised skill In this article our Professional Conduct Department gives advice on how members of the profession can manage their clients' ...

Tips for talking to clients about medicines and prescriptions

... to content Tips for talking to clients about medicines and prescriptions The number of complaints to the RCVS Professional Conduct Department from clients regarding medicines is increasing. The ...

LWP update 4: towards a ‘fitness to practise’ regime

... to content LWP update 4: towards a ‘fitness to practise’ regime During July and August, Vet Record is publishing a series of features about the key recommendations contained in the recent report of ...