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Welcome to the Royal College of Veterinary Surgeons

Frequently Asked Questions

If you are a veterinary nurse with questions about completing your annual renewal and how to renew your registration online, you may find the answers within one of the sections of frequently asked questions below.

The annual renewal period for veterinary nurses is open from mid September until 31 December of each year.

 

Before you complete your annual renewal

Why do I need to complete my annual renewal?

Your annual renewal comprises of two parts;

  1. Confirming/amending the details we hold for you in our database 
  2. Paying your annual renewal fee

In accordance with the Veterinary Nurse Registration Rules 2014, if the fee is not received in full before 1 January then your name will be removed from the Register and you will no longer be able to undertake the procedures set out in Schedule 3 of the Veterinary Surgeons Act 1966.

Please note that it is illegal to give medical treatment or carry out minor surgery whilst your name is not on the Register. If you or your employers have professional indemnity insurance this may also be invalidated. You will also no longer be able to use the post nominal RVN.


When will I receive my annual renewal notice?

You will receive your annual renewal notice in September (by email if we have an email address for you), in advance of the annual renewal deadline of 1 November.

If we do not have your email address we will send your annual renewal notice to your correspondence address.


What do I need to do in order to complete my annual renewal?

All veterinary nurses must annually:

  • Pay an annual registration fee by 1 November
  • Confirm their Register and contact details
  • Confirm they are compliant with the RCVS CPD policy
  • Declare any criminal cautions, convictions or adverse findings

To complete your annual renewal please click the ‘My Account’ button in the top right-hand corner of this website. Alternatively, a paper copy of the renewal form can be posted to you on request.


Will I receive a reminder?

We will send you monthly reminders by email and sometimes by text, until your fee has been paid, unless you have a Direct Debit set up (in which case you have already committed to pay the fee).

If we do not hold a valid email address or mobile number for you, then we will send you one reminder to your correspondence address.


What is the annual renewal deadline and what happens if I don’t renew in time?

The annual renewal is due for completion by 1 November each year.

If you pay your fee after 1 November, the fee amount will not change. However, if we have not received your payment or confirmation of your registration by 31 December your name will be removed from the Register of Veterinary Nurses.

Should you, at any point, need to restore your name to the Register then you will need to pay an additional restoration fee.


What happens if I don’t receive my annual renewal notice?

You can still complete your annual renewal, and pay your fee, in the ‘My Account’ area of the website. You will be asked to enter your username and password, which you were sent in the 2014-15 annual renewal notice. If you do not know your username and password you can still complete your annual renewal online by clicking the ‘Reset my password’ and ‘Reset my username’ buttons underneath the ‘Sign in’ button.

If you are logging in to the ‘My Account’ area for the first time, you will be prompted to create a security question before you can enter.

If you do not have an email address on your record then you will need to contact the Registration Department before you can access the ‘My Account’ area and complete your annual renewal.


Do I have to complete my annual renewal online?

All our members are now being asked to complete their annual renewal online. However, a paper version of the annual renewal form can be posted to you, on request. 

To request a paper copy, please contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk. Please note if you contact us from an email address we don’t recognise you will be asked to answer a series of security questions so we can verify your identity.


Why have I received my annual renewal by post instead of by email?

If you have received a paper version of the annual renewal form it means one of the following:

  • We do not have your email address
  • It is a shared or unconfirmed email address
  • You have previously requested that the annual renewal form is posted to you

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Logging into your online account

How do I access ‘My Account’ online?

Click the ‘My Account’ button in the top right-hand corner of this website. In order to login you must use the username and password, which were sent to you as part of the 2014 - 2015 annual renewal.

The first time you log in you will be asked to choose a security question and provide its answer. 

In your profile page you will be able to change your password and/or username as frequently as you wish. In fact we would recommend that you also change your username to one of your choice as soon as you log in for the first time. However, this is only a recommendation.

Please note your username is not case sensitive and will always appear in capitals, regardless of how it is typed in. Your password IS case sensitive.

The password we provided you with is in upper case. However, if you change your password to something more memorable you will need to decide whether you want it in upper or lower case. If the case doesn’t match you won’t be able to log in.


How do I complete my annual renewal online?

Once logged in, click on the 'Complete my Annual Renewal' button. Confirm or amend all the fields of the form and click ‘Submit’. Completing your renewal online is quick and easy and should take no more than ten minutes.

Your submission will be automatically saved in our database. Please note that changes of name and voluntary removals are subject to approval and may take up to three working days to be processed. During that time, your account will not reflect these changes. We will email you once these changes have been approved.

You can now proceed to online payment or choose another payment method.


How do I know if I have successfully completed my annual renewal?

Upon successful submission you will be taken to a ‘Thank you’ page that confirms we have received your details. You will also receive an email confirming your submission.

Once you have confirmed your details you can proceed to the online payment area, return to your profile page or select to view your submission, where you can then print a copy of it. Please note you can only review and print your submission at the time of completing your annual renewal. You can’t go back at a later date.


I have been locked out of my account, what do I do?

If the wrong information is used to login on five successive attempts, you will be locked out of your account as a security measure. To reactivate your account, please contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

Please note that this is not an automated service and you will be notified by email when you can log in again.


What do I do if I forget my username or password?

You can use the ‘Reset my username’ or ‘Reset my password’ facilities and you will receive an email, to the address that we hold for you on our database, with a link to detailed instructions.

Please note that these facilities are only functional if we hold a valid email address for you. 

For your own security staff at the RCVS do not have access to your password so you will need to use the ‘Reset my password’ facility.

If in doubt you can contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk


What are my login details? 

New passwords and usernames were sent to all VNs in the 2014 - 2015 annual renewal. A reminder of your username will be included in your renewal notice.

If you have registered with the RCVS in the last 12 months then your username will be displayed in your annual renewal notice. Please use the ‘Reset my password’ facility to create a password. Please note the ‘Reset my password’ facility is only functional if we hold a valid email address for you.

For your own security staff at the RCVS do not have access to your password so you will need to use the ‘Reset my password’ facility.

If in you have any concerns or questions about this then please contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

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Paying your annual renewal fee online

How do I pay my annual renewal fee online?

Once you have logged in, you may go straight to the ‘Online payment’ area. You may make your payment using a Visa debit or credit card, or MasterCard.


It says my fee due is £0.00 - is this correct?

This indicates that you have no fee to pay. Either your practice may already have paid your fee, or your fee may have been collected by Direct Debit. This may also be due to a previous credit you had on your account. 

Newly-registered veterinary nurses do not have a fee to pay during their first year of registration.

If in doubt, please check with your practice or contact the RCVS Finance Department on 020 7202 0723 or finance@rcvs.org.uk.


I can't see a payment button - it only says 'Complete Annual Renewal'

This indicates that you have no fee to pay. Either your practice may already have paid your fee, or your fee may have been collected by Direct Debit. This may also be due to a previous credit on your account.

If in doubt please check with your practice or contact the RCVS Finance Department on 020 7202 0723 or finance@rcvs.org.uk.


Will I receive confirmation that my payment has been received?

Once you have submitted your payment you will be taken to a 'Payment Confirmation' page which will also display the email address to which a payment confirmation email has been sent. If you wish this confirmation to be sent to a second address, you will be able to input this here.

If you do not receive a receipt and you require one, please email the Finance Department at finance@rcvs.org.uk.

Payment receipts are also available via the 'My Account' area.

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Paying by other methods

How do I pay my annual renewal fee if I do not wish to pay online?

You can pay your annual renewal fee by cheque, banker’s draft or bank transfer – please see below for the details.

Credit or debit cards are only accepted with online payments, and not over the phone.

Cheque and banker’s draft

If you are paying by cheque or banker’s draft, these must be drawn in pounds sterling only and made payable to ‘Royal College of Veterinary Surgeons’. Please ensure you write the full name and registration number of the person the fee is for on the reverse. You should then send it to the following address:

Royal College of Veterinary Surgeons
Belgravia House
62-64 Horseferry Road
London
SW1P 2AF

Bank transfer

If you are paying by bank transfer, please ensure you give the name and registration number of the person the fee is for as the reference.

Bank name: Lloyds Plc
Bank account name: Royal College of Veterinary Surgeons - Fees a/c
Bank account number: 01066656 Sort code: 309897
For international transfers:
IBAN: GB93LOYD30989701066656
BIC: LOYDGB21031 SWIFT number: LOYDGB2L

Please note, all international bank charges, including that levied by Lloyds International (approximately £7.00), are incurred by the person paying the fee. Failure to pay this additional fee could mean that your annual renewal will not be paid in full and could result in an unsuccessful renewal.


Will I receive confirmation that my payment has been received?

Yes, once payment has been received, you will receive confirmation by email. 

Payment receipts are also available via the 'My Account' area.

If you do not receive a receipt and you require one, please email the Finance Department at finance@rcvs.org.uk.


How do I know if I have a Direct Debit set up to pay my fee?

You can check your Direct Debit status in the 'My Account' area. Alternatively, please check with your bank or your employer (if applicable) to see if this is set up.

If you are unsure you can contact the Finance Department on 020 7202 0723 or finance@rcvs.org.uk.


How do I set up a yearly Direct Debit?

Veterinary nurses who don’t currently have a Direct Debit in place are sent a Direct Debit Mandate Form at the end of the summer each year. This form must be submitted to the Finance Department by the end of September, in time for the annual renewal deadline of 1 November. 

Direct Debits are collected on an annual basis and cannot be made in monthly instalments.

To request a new Direct Debit Application Form, please contact the Finance Department at finance@rcvs.org.uk or view more information online.


How do I cancel my Direct Debit?

You will need to send written confirmation, either by email or post, to finance@rcvs.org.uk. We also advise you to cancel your Direct Debit directly with your bank.  

 

What do I do if my practice is paying?

Even if your employer is paying you will still need to access the online 'My Account' area to confirm your Register details and complete your CPD and disclosure declaration.

Please use the annual renewal notice you were emailed if your practice requires proof of the fee due.

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Removing or restoring your name

How do I remove my name from the Register?

If your circumstances have changed and you would like to remove your name from the Register, you can do this online in the ‘My Account’ area as part of your annual renewal, as well as at any point during the year.

Please ensure you remove your name before 31 December, as this is when the registration year ends.

Alternatively, you can download a Voluntary Removal Form.

All removals from the Register must be approved by a member of the Registration Department and may take up to three working days to be approved. You will receive confirmation once your name has been removed.


How do I restore my name to the Register?

Unfortunately, it is not possible to restore your name online through 'My Account'.

If you are restoring your name following a voluntarily removal from the Register, you will be required to fill out a Restoration Form. Please note that you will need to pay a restoration fee, in addition to your annual registration fee.

For a full list of restoration fees, please see our Fees page.

If you are returning to the Register after an absence of five years or more, you will need to undertake a Period of Supervised Practice (PSP) before applying to be restored. In order that you can complete your PSP you must first register with the RCVS by contacting the Nursing Department on 020 7202 0788 or vetnursing@rcvs.org.uk.

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Changing your name

How do I change my name?

You can request to change your name online in the 'My Account' area as part of your annual renewal, as well as at any point during the year. You will also be required to supply the relevant supporting documentation.

Alternatively, you can email a copy of your official documentation to the Registration Department at registration@rcvs.org.uk. Please note if you contact us from an email address we don’t recognise you will be asked to answer a series of security questions so we can verify your identity.

All name change requests must be approved by a member of the Registration Department. You will receive confirmation once your request has been approved.


Do I need to change my name?

Not unless you intend to practise under your new name.

If you intend to continue practising under your original name, you will not be required to change your name on the Register. If you would like to practise under your new name, we require that you change your name on the Register to follow suit.

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Changing your email address

How do I know which email address you have?

You can view your email address in the ‘My Account’ area, under the ‘Update Details’ tab. Alternatively, you can contact the Registration Department on 0207 202 0707 or registration@rcvs.org.uk.


How do I change my email address?

You can change this in the ‘My Account’ area, by selecting ‘Update Details’. Alternatively, you can contact the Registration Department on 0207 202 0707 or registration@rcvs.org.uk.

Please note if you contact us from an email address we don’t recognise you will be asked to answer a series of security questions so we can verify your identity.

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Disclosing a conviction

I need to disclose a new conviction, how do I do this?

You can disclose a new conviction online in the ‘My Account’ area as part of your annual renewal. You will be asked to provide supporting documentation, where relevant. Alternatively, you can notify the Professional Conduct Department, using the details below. Either way a member of the Professional Conduct Department will contact you following the disclosure of a conviction, to confirm they have received it.

For further information on disclosing a new conviction, please contact the Professional Conduct Department directly on 020 7202 0789 or profcon@rcvs.org.uk.


I’m not sure if I need to disclose my conviction

All veterinary nurses and those applying to be registered as veterinary nurses must disclose to us any caution or conviction, including absolute and conditional discharges, or adverse findings which may affect registration, whether in the UK or overseas (except for spent convictions and minor offences excluded from disclosure by the RCVS).

For further information, please see the RCVS Protocol on Handling Convictions. You may also contact the Professional Conduct Department on 020 7202 0789 or profcon@rcvs.org.uk for more information.

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How to get in touch

Contacting us

You can contact the Registration Department on 020 7202 0707 or registration@rcvs.org.uk.

For any queries relating to other departments, please view the relevant contact details

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