Welcome to the Royal College of Veterinary Surgeons

Frequently asked questions

If you are a veterinary surgeon with questions about the Registration Regulations and renewing your registration online, you may find the answers in the list of frequently asked questions below.

 

The Registration Regulations

Why am I being asked to use my work address as my Register address?

Will my Register address be published online?

What happens if I do not pay my fee by 31 March?

What happens if I do not confirm my details?

 

Logging into your online account

How do I renew my registration online?

I have lost my annual renewal notice, can I still pay online?

I have been locked out of my account, what do I do?

When I try to use my account, I just see a blank page. What should I do?

 

Confirming your registration details

How do I confirm my registration details online?

How do I confirm I have met my CPD targets online?

How do I declare a conviction online?

 

Paying retention fees online

How do I proceed to pay online?

My ‘fees due’ shows as zero, what should I do?

Why am I being charged a 2.4% credit card transaction fee?

Can I use a debit card?

Will I receive confirmation that my payment has been received?

 

Paying by other methods

How do I pay if I do not wish to pay online?

Why can’t I pay by monthly direct debit?

 

 

The Registration Regulations

Why am I being asked to use my work address as my Register address?

The Registration Regulations state that the Register address – which is in the public domain – ought to be the address at which the member works. This is in part to assist veterinary surgeons in complying with the requirements of the EU Service Directive, which requires official address information to be provided to clients.

If you do not wish to use your work address, for example, because you are a locum, another address may be used with the consent of the Registrar (Please email membership@rcvs.org.uk).

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Will my Register address be published online?

At present your full Register address is available in the RCVS Register of Members, which is a publicly-available document – it is to be found in libraries, for example.

There are plans to discontinue hard copy publication of the Register, as the registration status of individuals can now be checked online.

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What happens if I do not pay my fee by 31 March?

A reminder letter will be sent to you. However, this year a late payment penalty of £35 will be added to any fees paid on or after 1 April.

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What happens if I do not confirm my details?

A reminder letter will be sent to you and every effort will be made to contact individuals for whom we do not hold a valid address. Ultimately a member could be removed from the Register if they fail to confirm their address and whether they are practising within six months of such a request. This provision is in the Veterinary Surgeons Act 1966 and has not changed. In any event, members are under a duty to update their details with us within 28 days of a change of address.

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Logging into your online account


How do I renew my registration online?

You can confirm your registration details and CPD compliance, declare any convictions and pay your fee easily and quickly online using the 'My Account' area. 

To login to your account, you will need your username (login number) and new password. Your username will be printed on your annual renewal notice and your new password (as of February 2014), for security purposes, will be sent to you separately.

The login button can be found in the top right-hand corner of this page.

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I have lost my annual renewal notice, can I still pay online?

Yes, you can still pay online.

Please contact the Registration Department on 020 7202 0707 or membership@rcvs.org.uk with the following information in order to retrieve your username (login number) and password:

  • Your full name as it appears on the Register, including any middle names
  • Your date of birth
  • Your RCVS membership number
  • The university from which you graduated
  • The year you were admitted to the Register
  • Post code of your home address
  • Your mobile number
  • Your home telephone number

Your username (login number) and password will be sent to you in two separate emails. Please note that this is not an automated service as manual security checks need to be made, so enquiries will be dealt with during office hours.

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I have been locked out of my account, what do I do?

If the wrong information is used to login on five successive attempts, you will be locked out of your account as a security measure. To reactivate your account, please email info@rcvs.org.uk, stating: 

  • Your full name as it appears on the Register, including any middle names
  • Your date of birth
  • Your RCVS membership number
  • The university from which you graduated
  • The year you were admitted to the Register
  • Post code of your home address
  • Your mobile number
  • Your home telephone number

Your account will be reactivated and you will be notified when it is accessible. Please note that this is not an automated service as manual security checks need to be made, so enquiries will be dealt with during office hours.

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When I try to use my account, I just see a blank page. What should I do?

This may be due to the web browser that you are using. For example, some issues have been reported when using Firefox on a Mac. While we are rectifying this issue, it may help to try a different web browser. If you continue to have difficulties, please contact communications@rcvs.org.uk.

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Confirming your registration details


How do I confirm my registration details online?

If the information included in your annual renewal notice is correct, login to your account, check that all the fields are correct (amending any as necessary) and then click 'submit'.

This information will be automatically sent to the Register database, however some fields are subject to approval and may take up to 72 hours to process. 

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How do I confirm I have met my CPD targets online?

If you are a 'UK-practising' or 'Practising outside the UK' member, you will need to confirm that you comply with the current RCVS requirements for continuing professional development (CPD).

There is a tick-box to confirm whether you have met the CPD requirements of the Code of Professional Conduct (i.e. 105 hours over a three-year period).

This information will be automatically sent to the Register database. 

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How do I declare a conviction online?

Veterinary surgeons must disclose to the RCVS any caution or conviction, including absolute and conditional discharges and spent convictions (unless protected), or adverse findings which may affect your registration, whether in the UK or overseas (except for minor offences excluded from disclosure by the RCVS). For further information, please see the RCVS Protocol on Handling Convictions declared by a veterinary surgeon on the Register, please see the 'Related documents' box on the right.

Within 'My Account', scroll down to the 'Disclosures' section and select the relevant option. This information will automatically be sent to the Register database. If you wish to make a disclosure, please complete the necessary additional fields. This information will not be sent to the Register database.

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Paying retention fees online


How do I proceed to pay online?

You can pay online whether or not you have confirmed your registration details are correct. However, in order to complete your renewal process, you need to confirm your registration details and pay your fee.

If you would like to pay online, click the ‘online payment’ button on the ‘My Account’ page.

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My ‘fees due’ shows as zero, what should I do?

If your fees due show as zero, this indicates that you or your practice have already paid your fee or that it is collected by direct debit.

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Why am I being charged a 2.4% credit card transaction fee?

Credit card transaction fees are charged on many goods and services bought online as the vendor is charged a fee and it would be unfair in our case for this to be absorbed by all members for the benefit of those who pay by credit card.

In most other cases, you simply don’t see the additional charge as it is absorbed into the total cost of the goods or services provided. However, as the amount of the retention fee is laid down in the fee regulations approved by the Privy Council, it is not possible to vary the fee charged.

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Can I use a debit card?

Unfortunately, at this stage the payment software which we use is unable to apply different charges to different fees being paid online. This means that we cannot accept debit cards at this time. We hope to introduce this in the future.

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Will I receive confirmation that my payment has been received?

You will receive confirmation of payment by email. Please ensure a valid email address is entered on the payment details page. This should be a unique email address – i.e. not one shared by others in your practice.

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Paying by other methods

How do I pay if I do not wish to pay online?

All of the same options exist as previously: by cheque, by credit card (complete the details within the annual renewal notice form and return by fax or post), by bank transfer, even by postal order.

If you do not have a direct debit arrangement in place, it is too late to set it up for this year, but you might consider it for next year. Contact finance@rcvs.org.uk.

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Why can’t I pay by monthly direct debit?

The Veterinary Surgeons Act 1966 refers to an annual fee, which cannot be made in monthly instalments.

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We hope this page has helped answer your questions. If not, please contact:

For payment issues: finance@rcvs.org.uk.

For registration issues: membership@rcvs.org.uk

For general website issues: communications@rcvs.org.uk

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