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Welcome to the Royal College of Veterinary Surgeons

Meet the Team

Nicola SouthMeet Nicola South

What’s your role?

Head of Registration and Customer Experience Manager

 

What’s your background?

I have spent 10 years working in the hospitality and leisure industry and seven years working in the public sector. My roles have always been very public- and customer-facing. I think my specialist areas are customer service, complaint-handling and problem-solving. Over the years my roles have involved identifying and working with the customer, understanding and acting on their needs and managing expectations.

 

What do you do?

I look after the Registration team and the operational running of the Practice Standards team. I am also starting to work with the wider College staff to create a culture that is responsive, accessible, helpful and fair for everyone.

 

What’s been your biggest challenge?

Probably reminding my team that Rome wasn’t built in a day, and that some changes need to be gradual, but that they are already making a positive difference to the service that many members receive.

 

Surprise us…

One of these isn’t true…

  • At 13 I went to the Vatican and sang to the Pope
  • I was on the first five episodes of the TV series Airline
  • I’m a twin

 

The Practice Standard (January 2014)

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