If you are a veterinary surgeon or registered veterinary nurse and you are asked to respond to a complaint, please download and read the document titled, 'The RCVS has received a complaint about me - veterinary surgeons' which is a guide to the RCVS complaints procedure for veterinary surgeons or 'The RCVS has received a complaint about me - registered veterinary nurses' which is a guide to the RCVS complaints procedure for registered veterinary nurses. These documents can be downloaded from the 'Related documents' box, top right.
Further information can be found within the 'Thresholds for complaints' document. This document is based on past cases and therefore at the current time, applies only to veterinary surgeons.
Please also see the I want to make a complaint page for further details of the complaints procedure.