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Welcome to the Royal College of Veterinary Surgeons

Service Standards

Below are specific Service Standards relating to the following areas;

 

Practice Standards Scheme

We aim to:

  • Notify you three months before an inspection is due
  • Send you notification of the outcome of your visit within six weeks of the date of your inspection, or within eight weeks if it is referred to the Practice Standards Review Group
  • Respond to your evidence within two weeks of it being received
  • Issue your accreditation pack within seven days of compliance being confirmed

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Raising a concern

We aim to:

  • Provide clear, well-informed and concise information about the process of raising a concern, both for those who may do so, and for those about whom a concern might be raised
  • Acknowledge all concerns within two working days of receipt
  • Appoint a named individual who will assess the concern and telephone the person raising the concern within two weeks
    • Consider concerns at Stage 1 (Assessment and Investigation) within three months*
    • Consider cases at Stage 2 (Preliminary Investigation Committee) within nine months
    • Consider cases at Stage 3 (Disciplinary Committee) within 12 months*

*To be achieved by the end of 2016; targets for July 2015 are four and 14 months respectively.

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Registration - Overseas applicants

We aim to:

  • Provide you with well-informed, clear information regarding your registration application early in the process
  • Provide you with your preferred choice of registration date where possible
  • Confirm acknowledgement of your application within seven days of receiving all of your documentation and payment, and advise you of the next steps
  • Keep you informed on any updates to your application
  • Complete your application process and confirm your registration appointment within 15 days of receiving all your documentation and payment

 

In return we ask you, our registrants, to:

  • Contact us as soon as possible, and at least eight weeks before you plan to work in the UK
  • Submit all your documentation and payment at least 15 days before your preferred registration date
  • Read all the supporting documents supplied to you to ensure that you understand the registration process
  • Ensure you attend your registration appointment with the originals of all of your documentation, including your passport (certified photocopies of documents cannot be accepted)
  • Notify us at least 48 hours before your registration appointment if you are unable to make it, or if you do not have all of your original documentation

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Registration - UK graduates

We aim to:

  • Ensure you have at least six weeks to complete your application to register
  • Provide an appointed person to assist you with any queries regarding your application to register
  • Provide you with well-informed and helpful information regarding your registration, the RCVS and the profession
  • Provide you with confirmation of your application to register within three days of submitting your application form and paying your fee

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Registration - Veterinary nurses

UK applicants

We aim to:

  • Acknowledge receipt of registration applications within three days
  • Process registrations within four weeks of receipt of a correctly-completed application
  • Notify students of any omissions or anomalies in their applications within two weeks of receipt

 

Overseas applicants

We aim to:

  • Acknowledge receipt of applications within three days
  • Process applications within six to eight weeks of receipt of a correctly-completed application
  • Notify applicants of any omissions or anomalies in their applications within two weeks of receipt

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